HSAD Construction Pty Ltd
Modern commercial building facade in Melbourne

Privacy Policy

HSAD Construction Pty Ltd · ABN 83 702 735 073 · Melbourne VIC · Effective 1 July 2025

1. About this policy

HSAD Construction Pty Ltd (ABN 83 702 735 073) (“HSAD Construction”, “we”, “us” or “our”) is a construction and building services company based in Melbourne VIC. We are committed to protecting the privacy of the personal information we hold about our clients, suppliers, contractors, employees and website visitors.

This policy explains how we collect, hold, use and disclose personal information in accordance with the Privacy Act 1988 (Cth) and the thirteen Australian Privacy Principles (APPs) contained within it. By using our website at https://hsadconstruction.online or engaging our services, you agree to the practices described in this policy.

2. The kinds of personal information we collect

The personal information we collect and hold generally includes:

  • Your name, and, where relevant, the name of the business or organisation you represent;
  • Your contact details, including your email address, postal address and site address (for building and construction works);
  • Details of your enquiry, project requirements, quotations, contracts, invoices and payment records;
  • Correspondence between you and us, including emails, site meeting notes and project documentation;
  • Where required by law or for contractor engagement, identification details, licences, certifications and insurance information;
  • For employees and subcontractors: employment, qualification, tax and superannuation information as required by law;
  • Technical information about your visits to our website, such as browser type, pages viewed and the date and time of visits.

We do not ordinarily collect sensitive information (such as health information or criminal record information). If we ever need to collect sensitive information, we will do so only with your consent (unless an exception under the Privacy Act applies) and only where reasonably necessary for one of our functions or activities.

3. How we collect personal information

We collect personal information in a number of ways, including:

  • Directly from you, when you complete a form on our website, request a quote, send us an email, or speak with us at a site inspection or project meeting;
  • From third parties you authorise to contact us on your behalf, such as architects, building surveyors or project managers;
  • From service providers who assist us with our website, analytics, email and administrative functions;
  • From publicly available sources, where reasonably necessary (for example, publicly listed business contact details); and
  • As required or authorised under Australian law, including workplace health and safety, licensing and taxation laws.

Where it is reasonable and practicable, we collect personal information directly from you. If we receive personal information we did not solicit and it is not required for our functions, we will deal with it in accordance with APP 11 (security) and, where appropriate, destroy or de-identify it.

4. Why we collect and use personal information

We collect, hold, use and disclose personal information so that we can:

  • Respond to enquiries and provide quotations for building and construction services;
  • Plan, deliver, manage and complete construction projects, including coordinating trades, suppliers and inspections;
  • Administer contracts, invoices, payments and dispute resolution;
  • Comply with our legal and regulatory obligations, including licensing, building codes, taxation, superannuation, work health and safety and record-keeping requirements;
  • Manage our employees, contractors and supplier relationships;
  • Improve our website, services and customer experience; and
  • Send you updates or marketing communications where you have consented or where otherwise permitted by law (see section 9).

We will not use or disclose your personal information for a purpose other than the primary purpose of collection unless the information is related to that purpose, you would reasonably expect such use or disclosure, or you have consented.

5. Cookies and website analytics

Our website may use cookies and similar technologies to operate the site, understand how visitors use it and improve its performance. A cookie is a small text file stored on your device. We may use cookies to remember your preferences and to collect aggregate, de-identified statistics about site traffic.

Most browsers allow you to refuse cookies or delete them through your browser settings. If you disable cookies, some features of the website may not function as intended. Analytics data we collect is used in aggregate form and is not used to identify you personally.

6. Disclosure of personal information

We may disclose personal information to third parties where reasonably necessary for the purposes described above, including:

  • Subcontractors, tradespeople and consultants engaged to deliver your project (only the information reasonably necessary for them to perform their work);
  • Suppliers and delivery services involved in your project;
  • Building surveyors, certifiers, insurers and warranty providers;
  • Our professional advisers, including accountants, auditors and lawyers;
  • Payment processors, debt collection agencies and financial institutions;
  • Government agencies, regulators and local councils where required or authorised by law; and
  • IT service providers who host our systems or support our website and email.

We take reasonable steps to ensure that any third party we engage handles your personal information in a manner consistent with this policy and the Australian Privacy Principles.

7. Overseas disclosure

We generally store personal information on servers located in Australia. Some of our service providers (for example, email, cloud storage or analytics providers) may operate or store data outside Australia. Where personal information is disclosed to an overseas recipient, we take reasonable steps to ensure that the recipient does not breach the Australian Privacy Principles in relation to that information, or that the recipient is subject to a scheme or law that provides substantially similar protections.

8. Security and retention of personal information

We take reasonable steps to protect personal information we hold from misuse, interference and loss, and from unauthorised access, modification or disclosure. These steps include access controls on our systems, secure password practices, restricted access to project records and secure destruction of records that are no longer required.

We retain personal information for as long as reasonably necessary to provide our services, to comply with our legal obligations (including contractual and tax record-keeping obligations under Victorian and Commonwealth law) and to resolve disputes. When information is no longer required, we take reasonable steps to destroy or de-identify it in a secure manner.

9. Direct marketing and opt-out

We may use your contact details to send you information about our services, project updates or offers that we believe may interest you. Every direct marketing communication we send will include a simple way to opt out of receiving further communications, and we will act on your opt-out request promptly. You may also opt out at any time by emailing us at ceo@hsadconstruction.online.

We do not sell, rent or trade your personal information to unrelated third parties for their own marketing purposes.

10. Access to and correction of your personal information

You have a right under the Australian Privacy Principles to request access to the personal information we hold about you, and to request the correction of information that is inaccurate, out of date, incomplete, irrelevant or misleading. To make a request, please email us at ceo@hsadconstruction.online.

We will respond to your request within a reasonable period. There is generally no charge for making a request, although we may charge a reasonable fee for providing a copy of the information. In some circumstances permitted by the Privacy Act, we may refuse access — for example, where giving access would pose a serious threat to the safety of an individual or unreasonably interfere with the privacy of others. If we refuse access or correction, we will provide you with written reasons and information about how you may complain.

11. Notifiable Data Breaches

In the event of an eligible data breach — that is, unauthorised access to, or unauthorised disclosure of, personal information, or loss of personal information that we hold, in circumstances likely to result in serious harm to any individual — we will assess the breach promptly and, where required by Part IIIC of the Privacy Act 1988 (Cth), notify affected individuals and the Office of the Australian Information Commissioner (OAIC) as soon as practicable.

12. Anonymity and pseudonymity

Where it is lawful and practicable, you have the option of dealing with us anonymously or under a pseudonym, for example when making a general enquiry about our services. However, in most cases we will need your name and contact details to provide a quotation, deliver works on a site or comply with our regulatory obligations in the construction industry.

13. Complaints and feedback

If you believe we have breached the Australian Privacy Principles or mishandled your personal information, please contact us so we can investigate and respond. We take privacy complaints seriously and will acknowledge your complaint promptly, investigate it fairly and provide a written response within a reasonable period (usually within 30 days).

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner:

  • Website: www.oaic.gov.au
  • Post: Office of the Australian Information Commissioner, GPO Box 5288, Sydney NSW 2001

14. Contact our privacy officer

All privacy-related questions, requests and complaints can be directed to our privacy officer:

15. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology or legal obligations. The current version will always be published on this page with the effective date shown above. Continued use of our website or services after an update constitutes acceptance of the revised policy.

Contact us if you would like a copy of this policy in an alternative format. This policy should be read together with our Terms of Use.